What's Included - Training FAQs

What times do courses start & finish?

Are courses instructor Led?

Are refreshments included?

Is lunch included?

Are there any pre-requisites for courses?

LOCATION

Courses are uauslly held in our Liverpool (Wavertree Technology Park) or Preston (Fulwood) training centres, or on your own premises if you have suitable facilities.  The course booking form will tell you where your course is to be held.

The person who booked the course will receive Joining Instructions for you which will tell you where and when the course is. You can find a map to our training centres here:  Liverpool   Preston

COURSE TIMES

Each course day is divided into two sessions.  The morning session  is from 9:30 to 12:30 and the afternoon session is 13:15 to 16:30.  Finishing times are approximate depending on the pace of the course.  Each session has a 15 minute comfort break at some convenient point and an additional 45 minute break for those attending a full day course.

TEACHING METHODS

Nearly all of our courses are Instructor led although one or two have an e-learning content.  None of our courses are e-learning only.

REFRESHMENTS

Tea or coffee is free at all times

LUNCHES

If the course runs for both morning and afternoon sessions a lunchtime buffet is usually included – the booking form will confirm this.  If you have special dietary requirements then please lets us know on the pre-course questionnaire or email training@sgtoday.com

Half day courses do not include lunch.
 

PREREQUISITES

We request that you complete a Pre-course questionnaire which you can download from here.  This helps us plan your course more effectively and check that it will meet your needs.

Some courses DO have a requirement for prior knowledge. Whilst we will do everything to try and support you, we do reserve the right to ask you to leave the course if your lack of knowledge is significantly slowing down the pace of the course.  This is for the benefit of other delegates.

Obviously we will not tolerate any inappropriate behaviour and anybody under the influence of drugs or alcohol, or who is aggressive or abusive, will asked to leave the course immediately.

If you are asked to leave a course for one of the above reasons there can be no refund of any fees paid.

COURSE MANUALS

Most of our courses are supported with a manual.   Some courses, particularly technical ones, are supported by  official curriculum courseware. Your booking form will make it clear if these are included in your course.

POST COURSE SUPPORT

At the end of any course your Tutor will be only too willing to go over any points with you or answer particular questions.  Furthermore you can telephone or email us for tutor support for up to 90 days after your course has completed.  This is a free service.

FACILITIES

Classrooms are set up to limit the delegates on a course to a number which allows the tutor to give personal attention.  Every delegate has the exclusive use of a workstation loaded with the software on which you are being trained. There are some exceptions to this (e.g. demonstration courses) but this will be made clear in your course booking.

The Training Centres have FREE car parking facilities.  Both our training centres are at ground level and have full disabled facilities.

If you need special workstation facilities then please contact us before the course to enable us to set these up for you.  This will prevent the course start time being delayed.

EXAMINATIONS

Some courses are designed to lead to exams particularly for vendor qualifications – e.g. MOC or MCAS.  You will not normally take the exams in the course by book them post course at your convenience. 

Some courses have pre and post skills assessments.  These allow you and the Tutor to assess which areas of the course you will benefit most from and the post course assessment will demonstrate to you the knowledge you have acquired during the course.  The results of any assessment are confidential and are not released without your agreement.

COURSE QUESTIONS

You are encouraged to ask questions during the course to help understanding and ensure that issues that are important to you are addressed.

At the completion of any course our tutor will complete a simple report on your achievements during the course.  Some companies ask that we supply them with a copy of these reports.  Your company can tell you whether this will apply to you.

You are also requested to complete a questionnaire about us: the course; the tutor and the facilities.  Your completed questionnaire is returned to the person who booked the course.

COURSE QUALITY

We take quality very seriously.  We always check every delegate post course assessment and will contact you should there be anything that we have not got right. 

If you have a complaint then PLEASE contact our Centre Manager and we will do our best to rectify any problem that you have.  If you are still not satisfied then please contact our Managing Director who will address the matter personally.

CERTIFICATES

All delegates receive a course attendance certificate.  These will normally be issued at the end of a course if it has been held at one of our training centres.  However if the course has been held at your premises then the certificates will be issued to the person who booked the course to distribute to you.

CANCELLATIONS

The terms and conditions of your course booking are summarised on that document.  The full terms and conditions can be downloaded here.  However, usually, we will accept cancellations without charge up to 10 working days before the course.  After that time you will have to pay some or all of the fee.

If you cancel a course booking, you will always be given a cancellation reference.  This is your confirmation that the course has been cancelled.  Without this you may be liable to a charge if the course goes ahead without you on it.